Author Topic: Attendance  (Read 1406 times)

Offline AlvinSongster

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Attendance
« on: December 26, 2017, 02:11:40 PM »
Our meetups happen once a week, and attendance lets new participants know that it's necessary to arrive early.  So last week we had 35 people attend (we always count).  We entered that number, but when I review the meetup in past meetups I can't see that number in any obvious place.

RSVPs are not always accurate.  People RSVP and don't attend, people attend without an RSVP.  We live with that even though it would be nicer if we could rely on it.  And we like to know which of our members attended whether or not they RSVP'd.  That functionality is probably gone forever.  However since there is a place to enter the total attendance, the programming to make that display is trivial. Trivial, that is, for anybody who cared.

Offline Belinda

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Re: Attendance
« Reply #1 on: December 26, 2017, 03:36:47 PM »
The attendance function is dysfunctional. I can't mark no-shows or add or change the number of guests who attended. The actual number of people marked as attended differs from Meetup's number displayed as having attended. In effect, the new Meetup platform rewards no-shows because their poor attendance records are now unrecordable.

I'd say the website design organizers are no-shows when it comes to the new design. Even high school kids wouldn't design something this bad.

Offline Toni

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Re: Attendance
« Reply #2 on: December 26, 2017, 03:55:18 PM »
From MU support, who are "happy to clarify" the attendance situation...and cheerfully offer no actual information...

DEC 26, 2017  |  10:27AM EST
Hi Toni,   I perfectly hear your frustration and Iíll make sure our redesign team is aware of it too.
Iím happy to clarify the situation regarding taking attendance after events.   
Marking members as ĎNo Showsí or taking attendance for past Meetups is currently unavailable.

I understand how important it is for the success of your Meetup to have an accurate attendance count.
Although I donít have an estimate for when organizers will be able to take attendance for past Meetups, our engineers are aware of this issue. Iím sharing your experience with our product and engineering teams as an example of how important this feature is to organizers.

Thank you for your patience and your collaboration, Toni.

Let me know if thereís anything else I can do for you moving forward. Iím always happy to assist.
In the meantime, I wish you a wonderful Tuesday morning in Milwaukee Ė and a beautiful Holiday Season.
Cheers!

Colin Vettier
Community Support Specialist
Meetup HQ

P.S. If you have a moment, would you mind rating my service? I'd really appreciate it! Thank you.

:-/

Offline Belinda

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Re: Attendance
« Reply #3 on: December 26, 2017, 05:35:17 PM »
@ Toni: in response to the Meetup response you received...

Does Meetup need organizers to tell Meetup the attendance feature is important? Meetup is an events site. Only an idiot would downgrade the attendance ... or else it was done deliberately. But Meetup says it is listening to you. Yup it is. It's listening. But that's all it is doing.

Offline Wendy

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Re: Attendance
« Reply #4 on: December 26, 2017, 05:38:18 PM »
Only an idiot would downgrade the attendance ... or else it was done deliberately.

I suspect that the folks at Meetup Inc noticed that 90%+ of Organizers never take the trouble to mark no-shows.

And they (incorrectly) figured that Organizers that do mark No-Shows wouldn't really notice if the feature disappeared.

Offline Toni

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Re: Attendance
« Reply #5 on: December 26, 2017, 06:24:32 PM »
I'm not convinced any of it is intentional.  I think they may just be incompetent.
 
>Not being able to note No Shows is bad.
 
>Not being able to Take Attendance After an Event AT ALL is abysmal.   

In the 10+ years I've been organizing MU groups, MUHQ has never effectively responded to Organizers' needs & concerns, so my expectations from their customer service are low, but this is a new low. 

Offline Stephen

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Re: Attendance
« Reply #6 on: December 26, 2017, 10:54:21 PM »
I suspect that the folks at Meetup Inc noticed that 90%+ of Organizers never take the trouble to mark no-shows.

And they (incorrectly) figured that Organizers that do mark No-Shows wouldn't really notice if the feature disappeared.

I think they probably have some understanding that the percentage of Organizers who edited attendance wouldn't have taken the trouble to do this unless it was important to them, and they would have received enough communication from Organizers complaining about no-shows over many years to understand how important this issue is to many Organizers.

They went to the trouble of implementing "Take attendance" and including this under Organizer tools but attendance data on that page is not consistent with attendance data on other pages. They have known about this for a long time but it appears they have not cared enough about the quality and integrity of their products to correct this.

Offline Cliff Keller

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Re: Attendance
« Reply #7 on: February 10, 2018, 07:33:33 PM »
I agree, this is infuriating.  Why on earth would the downgrade the function of taking attendance?  Or inserting the total number of attendees?  I can think of things MeetUP has taken away (taking away Files was horrible), can anyone think of anything valuable that's been added?
It is important to know who are the no-shows for 2 reasons:  serial no-shows should be contacted to find out WTF, knowing which people who rsvp are Serial no-show allows you to estimate how many people to really anticipate. 
Which leads me to wonder what other people posit here:  how much does MeetUp check with ACTIVE MeetUp organizers to determine what is and isn't needed.  I think MeetUp is opening themselves up to a potential competitor. 
Lets face it, MeetUp organizers and like MeetUp members, some actually do things, others are no-shows.
Cliff Keller
San Diego Songwriters MeetUp
Audio Engineers Collective MeetUP

Offline Dave45

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Re: Attendance
« Reply #8 on: February 13, 2018, 06:45:03 AM »
No shows always were important to most of the organisers i know for the reasons stated above. The current system is being designed and updated by a bunch of people straight out of school, either that or they are the worst IT people Meetup could find.


Meetup is about events and organisers need to know who is going or went to an event.  We used to have that.  I've just received an email to tell me that after a member has RSVP'd yes we now have 14 people going to an event. I know it to be 15.  Looking at the wording again it is 14 people plus one guest.  On the site it shows as "you and 14 people".  i need to know how many people it is so that I can reserve restaurant seating.  We need consistent information presented in an acceptable manner. 

Offline Culturevulture

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Re: Attendance
« Reply #9 on: February 14, 2018, 03:02:23 PM »
Management knows that participation rates are low.  They don't care.

They only care about top-line numbers as in X thousand RSVPs per day, XX million members worldwide, etc.